| Performance Pledge |
| |
Services |
Sub-units |
Time for Response |
Target ratio |
| 1 |
Telephone enquiries on procedures of employment and/or recruitment registration |
Employment Department |
Immediate |
90% |
| 2 |
Walk-in enquiries on employment registration procedures |
Employment Department |
Within 20 minutes |
95% |
| 3 |
Employment registration(A) |
Employment Department |
Within 20 minutes(1)(5) |
95%(10) |
| 4 |
Recruitment registration |
Employment Department |
Immediate |
90% |
| 5 |
Issue of declarations to apply for the unemployment benefit granted by the Social Security Fund |
Employment Department |
Within 3 working days(1) |
95% |
| 6 |
Enquiries on labour relations issues(B) |
Labour Inspection Department |
Within 15 minutes(2) |
85%(10) |
| 7 |
Telephone enquiries on labour relations issues – 2840 0333 message recording service (C) |
Labour Inspection Department |
Within 2 working days(3) |
90% |
| 8 |
“Complaint Receipt” issued to complainants |
Labour Inspection Department |
Immediate |
99% |
| 9 |
Denunciation or complaints(B) |
Labour Inspection Department |
Within 20 minutes(2) |
85%(10) |
| 10 |
Notifying the complainant of the inspector’s name in charge of the case within 10 working days after the initial registration of the labour-related complaint is made |
Labour Inspection Department |
Within 10 working days |
95% |
| 11 |
Notifying the complainant and the related entities whether the case has been sent to court or not, or the case has been filed due to inadequate evidence |
Labour Inspection Department |
Within 10 working days |
95% |
| 12 |
Notifying the complainant about the court’s verdict regarding the complaint |
Labour Inspection Department |
Within 15 working days |
90% |
| 13 |
Notifying the complainant to receive the compensation |
Labour Inspection Department |
Within 15 working days(4) |
95% |
| 14 |
Enquiries or contact with the inspector in charge of the complaint through 2840 0333, within 5 working days after the labour-related complaint is made |
Labour Inspection Department |
Within 5 working days |
90% |
| 15 |
Telephone enquiries |
Vocational Training Department |
Immediate |
95% |
| 16 |
Walk-in enquiries on courses |
Vocational Training Department |
Within 20 minutes(5) |
95% |
| 17 |
Waiting for enrolment |
Vocational Training Department |
Within 15 minutes(5) |
95% |
| 18 |
Handling enrolment |
Vocational Training Department |
Within 5 minutes(1) |
95% |
| 19 |
Issuing statement on attendance of current or previous courses |
Vocational Training Department |
Within 7 working days(1) |
95% |
| 20 |
Written enquiries on vocational training courses |
Vocational Training Department |
10 working days |
95% |
| 21 |
Publishing the list of accepted candidates for the training courses(D) |
Vocational Training Department |
Within 10 working days(6) |
95% |
| 22 |
Presenting opinions under request about plans for training courses held by non-profit entities |
Vocational Training Department |
Within 10 working days |
90% |
| 23 |
Making arrangements for teams to visit the Vocational Training Department |
Vocational Training Department |
Within 7 working days |
95% |
| 24 |
Making arrangements for seminars to promote Apprenticeship Training |
Vocational Training Department |
Within 7 working days |
95% |
| 25 |
Enrolment for vocational training courses via electronic means (email or fax)(E) |
Vocational Training Department |
Within 7 working days(8)(9) |
90% |
| 26 |
Walk-in enquiries on “Construction Safety Card” course |
Occupational Safety and Health Department |
Within 15 minutes |
90% |
| 27 |
Registration for attending “Construction Safety Card” course |
Occupational Safety and Health Department |
Within 15 minutes(7) |
90% |
| 28 |
Issuing the attendance notice for “Construction Safety Card” course |
Occupational Safety and Health Department |
Within 15 minutes |
90% |
| 29 |
Walk-in enquires on occupational safety and health |
Occupational Safety and Health Department |
Within 15 minutes(10) |
95% |
| 30 |
Written enquiries on occupational safety and health |
Occupational Safety and Health Department |
Within 15 working days(10) |
90% |
| 31 |
Written applications for physical examination on occupational health |
Occupational Safety and Health Department |
Within 10 working days |
90% |
| (A) |
Submission of Documents: |
Monday to Thursday, 9:00 - 12:30; 14:30 - 17:15
Friday, 9:00 - 12:30; 14:30 - 17:00 |
|
| (B) |
Office Hours: |
Monday to Friday, 9:00 - 13:00; 14:30 - 19:30 |
|
| (C) |
Non-office hours |
| (D) |
The list of accepted candidates will be posted in the Vocational Training Department and there will be a further contact by phone |
| (E) |
Applicable for: apprenticeship training, vocational qualification training, secondary skills training scheme, employment assistance plan for middle-agers, enhancement training |
| (1) |
When applicants bring all the required documents or information |
| (2) |
Except when the case needs further law research or has to be directly received by a law consultant |
| (3) |
5 more working days will be needed for any written reply |
| (4) |
Within 15 working days after knowing the compensated amount has been deposited in the Bureau’s bank account |
| (5) |
Time starts counting when tickets are picked up |
| (6) |
Count starts on the following day after all candidates have been interviewed |
| (7) |
When each individual applicant brings all the required documents or information, fills in the application form and selects the class. Group application has separate arrangement. |
| (8) |
Applications submitted during office hours or non-office hours will be replied within the following working day |
| (9) |
Applications will be replied or acknowledged by sending an electronic receipt (email, fax or mobile phone message) |
| (10) |
Revised in 2011 |