| Address: |
Edifˆqcio ¡§Advance Plaza¡¨
sito na Avenida do Dr. Francisco Vieira Machado,
nos. 221 a 279, 1st Floor, em Macau.
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| Tel: |
Enquiries - 8399 9136 / 2856 4109; |
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Denunciation - 2833 8808; |
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Enquiry Hotline - 2840 0333 |
| Fax: |
2852 6345 |
| E-mail: |
dsaldit@dsal.gov.mo |
Office Hours: |
9:00-13:00; 14:30-17:45 (Monday to Thursday) |
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9:00-13:00; 14:30-17:30 (Friday) |
| Complaints and Enquiries: 9:00-13:00; 14:30-19:30 (Monday to Friday) |
Denunciation and Enquiry Hotline: Staff receives calls during office hours; messages are recorded during non-office hours. |
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| In accordance with the Administrative Regulation No 24/2004, 26th July, Organizational Structure and Function of Labour Affairs Bureau, the Labour Inspection Department has the following duties: |
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- Handle disputes between employers and employees;
- Crack down on illegal work;
- Promote labour regulations to employers, employees and the related vocational training institutions for correct understanding and effective compliance with the labour regulations;
- Conduct research and provide technical opinions on relevant labour laws;
- Set up files about occupational injuries and occupational diseases, as well as occupational safety and health, and follow up the related procedures;
- Monitor the employment agencies operations.
Detailed duties: Administrative Regulation No 24/2004, 26th July, Article 7 |
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Sub-units: |
Labour Protection Division - Administrative Regulation No 24/2004, Article 7,
paragraph 3 |
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Labour Rights Division - Administrative Regulation No 24/2004, Article 7, paragraph 4 |
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Administrative Support Section - Administrative Regulation No 24/2004, Article 7, paragraph 5 |
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| Services: |
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1. Enquiries on labour relations issues - Administrative Procedure Directory-No 1
2. Complaints and denunciation on labour relations issues -
Administrative Procedure Directory No-2
3. Illegal workers denunciation - Administrative Procedure Directory-No 3
4. Notification on occupational injuries and occupational diseases -
Administrative Procedure Directory-No 4 |
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| Other jobs stipulated by the laws: |
| Labour Relations, Juridical System (Decree-Law No 24/89/M), whose text includes: |
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Salary: Article 26
Weekly leave: Article 17
Annual leave: Articles 21-24
Statutory holidays: Articles 19-20
Maternity leave: Article 37
Dismissal: Articles 47-48
Termination of labour contract: Articles 43-46
Principle of equality: Article 4
Minors: Articles 38-42
Women protection: Articles 34-37
Labour insurance: Article 15
Working hours and working conditions: Articles 10-14
Employment Agencies License Issue System: Decree-Law No 32/94/M
Labour Inspection: Labour Inspector Regulation, Decree-Law No 60/89/M
Employees Compensation Insurance Ordinance: Decree-Law No 40/95/M
Regulation on Suspension of Labour Relation and Reduction of Working Hours:
Decree-Law No 43/95/M
Penalties for infringing the Regulations on Occupational Safety and Hygiene in Industry:
Law No 2/83/M
Penalties for infringing the Regulations on Occupational Hygiene and Safety in Commerce, Offices and Services: Decree-Law No 13/91/M
Penalties for infringing the Regulations on Construction Safety and Hygiene:
Decree-Law No 67/92/M
Penalties for infringing Occupational Noise Juridical System: Decree-Law No 48/94/M
Inspection Activities of Regulation on Prohibition of Illegal Work:
Administrative Regulation No 17/2004, Article 7 |
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| Performance Pledge |
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Services |
Time for Response |
Target ratio |
| 1 |
Enquiries on labour relations issues(A) |
Within 15 minutes(1) |
85% |
| 2 |
Telephone enquiries on labour relations issues - 2840 0333 message recording service(B) |
Within 2 working days(2) |
90% |
| 3 |
Complaint Receipt issued to complainants |
Immediate |
99% |
| 4 |
Denunciation or complaints(A) |
Within 20 minutes(1) |
85% |
| 5 |
Notifying the complainant of the inspectors name in charge of the case |
Within 10 working days |
95%(4) |
| 6 |
Notifying the complainant and the related entities whether the case has been sent to court or not, or the case has been filed due to inadequate evidence |
Within 10 working days |
95%(4) |
| 7 |
Notifying the complainant about the courts verdict regarding the complaint |
Within 15 working days |
90% |
| 8 |
Notifying the complainant to receive the compensation |
Within 15 working days(3) |
95% |
| 9 |
Enquiries or contact with the inspector in charge of the complaint through 2840 0333 |
Within 5 working days |
90% |
(A) |
| Office Hours: |
Monday to Friday, 9:00 - 13:00; 14:30 - 19:30 |
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(B) |
Non-office hours |
| (1) |
Except when the case needs further law research or has to be directly received by a law consultant |
| (2) |
5 more working days will be needed for any written reply |
| (3) |
Within 15 working days after knowing the compensated amount has been deposited in the Bureaus bank account |
| (4) |
Revised in 2007 |
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